* type or paste about:support in the address bar and press Enter * (menu bar) Help > Troubleshooting Information * "3-bar" menu button > "?" button > Troubleshooting Information This article describes the most valuable contents if you want to give it a try first: ]. Read this answer in context □ 0 All Replies (2)Īfter you create a new profile, we can help you recover data from the old profile. Sometimes things may get confused when copying between folders so I suggest making a backup before you get started. Is there another semi-randomly-named profile there? If so, most likely that has your old data. Make a note of the profile name, then navigate up one level in Finder to the Profiles folder. This should launch a new window listing your currently active profile folder contents. In the first table on the page, click the "Show in Finder" button. type or paste about:support in the address bar and press Enter.(menu bar) Help > Troubleshooting Information."3-bar" menu button > "?" button > Troubleshooting Information.To find #2 if needed, starting from your new profile, either: ![]() (2) In its original location, inside the Firefox Profiles folder ![]() (1) On your desktop, inside an Old Firefox Data folder Your old profile should be in one of the following places: This article describes the most valuable contents if you want to give it a try first: Recovering important data from an old profile. After you create a new profile, we can help you recover data from the old profile.
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